Documentation radar for support teams / 2026

InfoLoop↗

A resolved ticket can answer the next one.

MY ROLE

Product

BUILT WITH

Zendesk · Jira · Knowledge base · Ask AI

InfoLoop

Resolve.Remember.Repeat less.↺

Support knowledge,
back in circulation.WORKFLOW ILLUSTRATION

01 / THE CHALLENGE

Support teams solve useful problems every day. When the answer stays inside a closed ticket, the next customer can end up asking the same question.

02 / THE PRODUCT PRINCIPLE

InfoLoop scans resolved tickets in Zendesk and Jira, identifies reusable knowledge, and turns it into documentation before the next support request.

03 / WHAT IT DOES

01
A documentation radar across Zendesk and Jira.
02
A knowledge base for answers that would otherwise stay hidden in resolved tickets.
03
An Ask AI experience alongside the documentation workflow.

THE WORKFLOW / AT A GLANCE

Want to talk about the thinking behind it?

ContentStudio